Effective Date: August 28, 2026
Company: TSRS India Pvt Ltd (matitome.com)
Welcome to Mati To Me (matitome.com). These Terms and Conditions ("Terms") govern your use of our website, mobile site, marketplace, and related services (collectively, the "Platform"). The Platform is owned and operated by TSRS India Pvt Ltd, with its registered office at 28/3 Omdaraja Lane, Kolkata 700015.
By accessing, browsing, or using our Platform as a buyer, seller, or affiliate partner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Platform.
1. Role of the Platform
Mati To Me operates primarily as an online marketplace. We provide a platform that connects buyers with independent third-party sellers offering vegetables, dry fruits, spices, and other goods.
While we facilitate the transactions, payment processing, and sometimes logistics, the actual contract of sale for third-party products is directly between the Buyer and the Seller.
We make no warranties regarding the quality, safety, or legality of products listed by third-party sellers, though we enforce strict quality guidelines to maintain a trusted environment.
2. User Accounts and Registration
To access certain features (such as ordering, bidding, or selling), you must register for an account.
Accuracy: You agree to provide accurate, current, and complete information during registration.
Security: You are responsible for safeguarding your password and account details. You agree to notify us immediately of any unauthorized use of your account.
Account Deletion: You may delete your account at any time via your dashboard. Warning: Deleting your account is a permanent action. As explicitly stated on our Platform, deleting your account means:
Any classified products you have created (if you are a seller) will be permanently removed from our system.
Any remaining Mati To Me Wallet balance will be permanently forfeited and cannot be recovered or refunded.
3. Marketplace Features & Bidding
Product Bidding: Mati To Me offers a unique "Place Bid Price" feature for select products. By placing a bid, you commit to purchasing the item at that price if your bid is accepted by the seller.
Flash Sales: Products offered under "Flash Sale" or "Todays Deal" are subject to limited inventory and time constraints. Adding an item to your cart does not guarantee its price or availability until checkout is fully completed.
4. Pricing, Payments, and Wallet
Currency: All prices are listed in Indian Rupees (INR) and are inclusive of relevant taxes unless stated otherwise. Delivery charges may apply based on your location and cart value.
Mati To Me Wallet: Refunds and promotional credits may be issued to your platform Wallet. Wallet balances can only be used for purchases on matitome.com. They are non-transferable, cannot be exchanged for fiat currency (cash), and are forfeited if your account is deleted.
Pricing Errors: While we strive for accuracy, errors in pricing may occur. We (and our sellers) reserve the right to cancel any orders placed for products listed at an incorrect price, in which case a full refund will be issued.
5. Seller and Affiliate Terms
Users who register via the "Seller Zone" or as an "Affiliate Partner" are subject to additional agreements during their onboarding process.
Sellers must ensure that all product descriptions are accurate and that perishable goods are fresh and safely packaged.
Mati To Me reserves the right to suspend or terminate seller accounts that repeatedly violate our quality standards or fulfillment timelines.
6. Prohibited Activities
By using Mati To Me, you agree not to:
Use the Platform for any fraudulent or illegal purposes.
Interfere with the platform's security, attempt to gain unauthorized access, or introduce viruses/malware.
Scrape, extract, or mine data from our website without prior written permission.
Post abusive, defamatory, or obscene reviews, comments, or product listings.
7. Intellectual Property
All content on the Platform, including but not limited to the Mati To Me logo, website design, text, graphics, and interface, is the property of TSRS India Pvt Ltd or our licensors and is protected by Indian copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without express written consent.
8. Limitation of Liability
To the maximum extent permitted by law, TSRS India Pvt Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform or products purchased through it. Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, or your use of the Platform, shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.
10. Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms at our sole discretion. Any updates will be posted on this page with a revised "Effective Date." Your continued use of the Platform following the posting of changes constitutes acceptance of those changes.
11. Contact Us
For any questions regarding these Terms and Conditions, please contact us:
TSRS India Pvt Ltd
Address: 28/3 Omdaraja Lane, Kolkata 700015
Phone: +91 6289786785
Email: scoms@outlook.com